Residential Customer Feedback


“I particularly wanted to thank you for putting up with my questions, requests, and comments that came up before, during, and after the job. As a mechanical engineer by trade, I think I probably expected more and was much “noisier” than the typical homeowner. Your firm’s attention to detail, willingness to respond to my requests for tweaks to the system, and the overall result were much appreciated. I was glad to find that your crew was able to coordinate its activities so well with the other work that was going on in the house. Thanks as well for providing me with the details about the control sequences for the boiler and air handler. And finally, I appreciated that the cost of the job was kept firm even though some of the job conditions that were encountered may not have been expected in your original quotation. I look forward to having Suburban involved in any future HVAC needs that we may have."


"Thank you for your expert advice in revamping our old A/C & Heating System. We are enjoying the new furnace and air handlers, which we have already noticed to be more efficient in heat delivery and thermostat control. We additionally want to thank your technicians for their professional workmanship. They were always on time, friendly, considerate & cheerfully answered in detail all my questions and concerns each day they were here. We appreciate your extra effort to schedule and get the job done promptly and with the least inconvenience to us. Thanks again to you and your crew. We are very pleased to have chosen Suburban."



"Suburban people are the greatest! How wonderfully responsive and engaging are its technicians! Thanking you is my pleasure."



"I just had my Heat Pump / AC unit repaired today and was so delighted to have such an intelligent and kind technician (thank you Pat) on hand to take care of everything. I was completely satisfied with the level of professionalism and overall work that was done. Again, thank you so much for doing such incredible work and for having amazing employees on your team!"


"At about 5:30pm on a very hot day your service technician arrived at our home. Diagnosing the air conditioning problem involved going into a very hot attic. Your technician continued to work on the problem until it was resolved. At all times at this late hour of the day and in a very hot environment, he worked diligently and was most courteous, patient, and gracious. I hope you have known before today how valuable an asset Frank is to your company. I would like to share with you now, how much we appreciated his expertise, professionalism and kindness tonight."